Front Desk Admin – Pediatric Audiology

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; Vor Ort; GBP 19.000 - 24.000; Vollzeit

Zusammenfassung

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an administrative front-of-house professional to support the paediatric audiology department. The role involves handling telephone queries, guiding patients and visitors, and maintaining accurate patient records.

Responsibilities include clinic preparation, post management, data entry into Auditbase, and representing the department in a courteous, professional manner on arrival.

Qualifikationen

• Numeracy and literacy skills required.
• Strong administrative skills.
• GCSE level Grade C or above.

Aufgaben

• Respond to telephone queries from staff, patients and others and refer to the appropriate person.
• Communicate with staff, users and visitors using verbal, electronic, and written formats appropriate to the request.
• Prepare weekly clinics and support other administrative staff with clinic utilisation.
• Organise incoming and outgoing post, refer enquiries to the right person, and upload information to patient files.
• Use local or Trust case note tracking system.
• File reports and results, maintain patient files, and perform ad hoc administrative duties.
• Data entry into Auditbase.
• Act as Front of House ambassador, representing the paediatric audiology department professionally.

Kenntnisse

Numeracy and literacy skills

Administrative skills

Ausbildung

GCSE level Grade C or above

Tools

Auditbase

FLEX

Evolve

MS Office 365

Jobbeschreibung

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an administrative front-of-house professional to support the paediatric audiology department. The role involves handling telephone queries, guiding patients and visitors, and maintaining accurate patient records.

Responsibilities include clinic preparation, post management, data entry into Auditbase, and representing the department in a courteous, professional manner on arrival.