Packing Machinery Service Engineer

Smart Search Technical Ltd; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A reputable machinery supplier in the UK seeks a skilled Field Service Engineer to provide exceptional technical support. You will install, service, and repair advanced print finishing and packaging machinery, ensuring customer satisfaction through expert problem-solving and hands-on service. The role offers a competitive salary, vehicle, and benefits along with UK-wide travel opportunities.

Benefits

Competitive Salary with overtime

Fully Equipped Work Support

Employee Benefits including sick pay

Qualifications

• Minimum 5 years of relevant technical experience, ideally in print or packaging machinery.
• Full UK driving licence (with trailer towing capability).

Responsibilities

• Provide remote and on-site technical support, including installations, servicing, maintenance, and repairs.
• Diagnose and resolve electrical, mechanical, and software faults efficiently.
• Deliver excellent customer service, ensuring client satisfaction and minimal machine downtime.
• Provide technical training to customers and colleagues.

Skills

Strong electrical and mechanical fault-finding skills

Excellent communication skills

Confident working independently

Job description

Field Service Engineer - Print Finishing & Packaging Machinery

UK-Wide Travel | Competitive Package + Vehicle + Benefits

About the Company

A well-established and growing supplier of print finishing and packaging machinery in the UK is seeking a skilled and passionate Field Service Engineer to join their technical support team. With exclusive access to a range of leading international equipment, they pride themselves on delivering exceptional customer support and industry expertise.

The Role

This is a fantastic opportunity for a motivated and technically skilled engineer who enjoys hands-on work, problem-solving, and delivering great service. You will be responsible for installing, servicing, and repairing high-end print finishing and packaging machinery. The role involves UK-wide travel, with occasional overseas trips.

What's on Offer

• Competitive Salary with overtime, expenses, and overnight allowances
• Fully Equipped Work Support - Company vehicle, phone, and tools
• Employee Benefits - 23 days holiday + bank holidays, pension scheme, cycle-to-work scheme, sick pay, and support for relevant training

Key Responsibilities

• Provide remote and on-site technical support, including installations, servicing, maintenance, and repairs
• Diagnose and resolve electrical, mechanical, and software faults efficiently
• Deliver excellent customer service, ensuring client satisfaction and minimal machine downtime
• Provide technical training to customers and colleagues
• Manage van stock effectively to improve first-time fix rates
• Collaborate with international suppliers and manufacturers to implement solutions
• Support sales efforts by assisting with demonstrations and trade shows

Candidate Profile

• Minimum 5 years of relevant technical experience, ideally in print or packaging machinery
• Strong electrical and mechanical fault-finding skills
• Confident working independently and travelling nationwide
• Excellent communication skills with a professional, customer-focused approach
• Full UK driving licence (with trailer towing capability)

By applying for this position, you consent to be contacted by our organisation if your qualifications align with the requirements for any role we represent.