Owner Experience Leader

Parkdean Resorts; Holme next the Sea; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts

Wellbeing support

Job summary

Parkdean Resorts is seeking an Owner Experience Manager to lead our owner journey across 65 parks in the UK. You will champion exceptional service, build a thriving owner community, and drive improvements by leading a dedicated team.

You will collect insights, shape improvements, and foster strong relationships with owners while ensuring service excellence touches every park touchpoint. Weekend and holiday coverage may be required.

Qualifications

• Proven experience managing and developing customer-focused teams.
• Strong relationship-building skills, internally and externally.
• Good commercial awareness and understanding of how service excellence drives business performance.
• Excellent written and digital communication skills for owner-facing messaging.
• Flexibility to work varied days including weekends, evenings and bank holidays.
• A proactive, solutions-oriented leader with a passion for service excellence.

Responsibilities

• Act as the voice of our owners, ensuring feedback shapes improvements to service and experience.
• Analyse insights and feedback to spot opportunities and proactively address issues before they escalate.
• Recruit, inspire and develop a high-performing, customer-focused team.
• Motivate colleagues to deliver exceptional service and build strong, meaningful relationships with owners.
• Lead by example, creating a culture of care, professionalism and continuous improvement.
• Handle all situations professionally, sensitively and with a focus on positive outcomes.
• Plan, schedule and deliver owner engagement events including forums, drop-ins and social activities.
• Work closely with park leadership and central support functions to ensure seamless service across all touchpoints.

Skills

Customer-focused teams

Relationship building

Communication (written & digital)

Leadership & coaching

Flexibility

Job description

Parkdean Resorts is seeking an Owner Experience Manager to lead our owner journey across 65 parks in the UK. You will champion exceptional service, build a thriving owner community, and drive improvements by leading a dedicated team.

You will collect insights, shape improvements, and foster strong relationships with owners while ensuring service excellence touches every park touchpoint. Weekend and holiday coverage may be required.