Owner Experience Leader

Parkdean Resorts UK Limited; Hunstanton; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Programme

Discounts on holidays: 50% for you, 25

Job summary

Parkdean Resorts UK Limited is seeking an Owner Experience Manager to champion exceptional service and nurture a thriving owner community across our parks. You will own the end‑to‑end journey for holiday homeowners, leading a dedicated team and using feedback to drive improvements that boost satisfaction and engagement.

You’ll shape a culture of care and service excellence, collaborating with park leadership and central teams to ensure seamless touchpoints and meaningful relationships with

Qualifications

• Proven experience managing and developing customer‑focused teams.
• Strong relationship‑building skills, both internally and externally.
• Good commercial awareness and understanding of how service excellence drives business performance.
• Excellent written and digital communication skills for owner‑facing messaging.
• Flexibility to work varied days including weekends, evenings and bank holidays.
• A proactive, solutions‑oriented leader with a passion for service excellence.

Responsibilities

• Act as the voice of our owners, ensuring their feedback shapes improvements to service and experience.
• Analyse insight, trends and feedback to spot opportunities and proactively address issues before they upscale.
• Recruit, inspire and develop a high-performing, customer‑focused team.
• Motivate colleagues to deliver exceptional service and build strong, meaningful relationships with owners.
• Lead by example, creating a culture of care, professionalism and continuous improvement.
• Handle all situations professionally, sensitively and with a focus on positive outcomes.
• Plan, schedule and deliver a range of owner engagement events including forums, drop‑ins and social activities.
• Work closely with park leadership and central support functions to ensure seamless service across all touchpoints.

Job description

Parkdean Resorts UK Limited is seeking an Owner Experience Manager to champion exceptional service and nurture a thriving owner community across our parks. You will own the end‑to‑end journey for holiday homeowners, leading a dedicated team and using feedback to drive improvements that boost satisfaction and engagement.

You’ll shape a culture of care and service excellence, collaborating with park leadership and central teams to ensure seamless touchpoints and meaningful relationships with