Owner & Guest Experience Lead

Parkdean Resorts; Camber; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Programme

50% discount on holiday bookings

30% discount on food and drinks

Deals on meal kits and local gyms

Job summary

A leading holiday park organization in the UK is seeking an Owner and Guest Experience Manager to enhance the guest experience. This role includes leading a team to deliver exceptional customer service and address guest feedback directly. With opportunities for training and development within a supportive environment, the position ensures a fun work atmosphere while engaging with guests and owners to create unforgettable memories. Join a vibrant team dedicated to making each guest's stay enjoyable.

Qualifications

• Proven experience in customer service roles.
• Ability to lead and inspire a team.
• Strong analytical skills to improve services.

Responsibilities

• Be the voice of owners and guests, enhancing service.
• Analyze customer insights for service improvements.
• Recruit and motivate team members to maximize efficiency.
• Manage guest and owner complaints professionally.
• Control holiday sales budgets and costs.
• Plan and deliver events tailored to customers.

Skills

Customer service

Team leadership

Analytical skills

Conflict resolution

Job description

A leading holiday park organization in the UK is seeking an Owner and Guest Experience Manager to enhance the guest experience. This role includes leading a team to deliver exceptional customer service and address guest feedback directly. With opportunities for training and development within a supportive environment, the position ensures a fun work atmosphere while engaging with guests and owners to create unforgettable memories. Join a vibrant team dedicated to making each guest's stay enjoyable.