Owner Experience Manager

Parkdean Resorts; Holme next the Sea; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts

Wellbeing support

Job summary

Parkdean Resorts is seeking an Owner Experience Manager to lead our owner journey across 65 parks in the UK. You will champion exceptional service, build a thriving owner community, and drive improvements by leading a dedicated team.

You will collect insights, shape improvements, and foster strong relationships with owners while ensuring service excellence touches every park touchpoint. Weekend and holiday coverage may be required.

Qualifications

• Proven experience managing and developing customer-focused teams.
• Strong relationship-building skills, internally and externally.
• Good commercial awareness and understanding of how service excellence drives business performance.
• Excellent written and digital communication skills for owner-facing messaging.
• Flexibility to work varied days including weekends, evenings and bank holidays.
• A proactive, solutions-oriented leader with a passion for service excellence.

Responsibilities

• Act as the voice of our owners, ensuring feedback shapes improvements to service and experience.
• Analyse insights and feedback to spot opportunities and proactively address issues before they escalate.
• Recruit, inspire and develop a high-performing, customer-focused team.
• Motivate colleagues to deliver exceptional service and build strong, meaningful relationships with owners.
• Lead by example, creating a culture of care, professionalism and continuous improvement.
• Handle all situations professionally, sensitively and with a focus on positive outcomes.
• Plan, schedule and deliver owner engagement events including forums, drop-ins and social activities.
• Work closely with park leadership and central support functions to ensure seamless service across all touchpoints.

Skills

Customer-focused teams

Relationship building

Communication (written & digital)

Leadership & coaching

Flexibility

Job description

We’re looking for a passionate, people‑focused Owner Experience Manager to champion exceptional service and create a thriving, engaged owner community on park. If you love building relationships, driving improvements and leading teams to deliver their best, this role offers an exciting opportunity to make a real impact. As an Owner Experience Manager, you’ll own and drive the full end‑to‑end journey for our holiday homeowners - ensuring they feel valued, listened to and supported at every stage. You’ll lead a dedicated team, use insight and feedback to shape improvements, and play a key role in strengthening both satisfaction and engagement across the park.

What you will be doing...

• Act as the voice of our owners, ensuring their feedback shapes improvements to service and experience.
• Analyse insight, trends and feedback to spot opportunities and proactively address issues before they esc….
• Recruit, inspire and develop a high‑performing, customer‑focused team.
• Motivate colleagues to deliver exceptional service and build strong, meaningful relationships with owners.
• Lead by example, creating a culture of care, professionalism and continuous improvement.
• Handle all situations professionally, sensitively and with a focus on positive outcomes.
• Plan, schedule and deliver a range of owner engagement events including forums, drop‑ins and social activities.
• Work closely with park leadership and central support functions to ensure seamless service across all touchpoints.

About you...

• Proven experience managing and developing customer‑focused teams.
• Strong relationship‑building skills, both internally and externally.
• Good commercial awareness and an understanding of how service excellence drives business performance.
• Excellent written and digital communication skills for owner‑facing messaging.
• Flexibility to work varied days including weekends, evenings and bank holidays.
• A proactive, solutions‑oriented leader with a passion for service excellence.

So, why Parkdean Resorts?

Well, besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training! You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you. We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableA**@parkdean-resorts.com.