Guest Experience Lead — Creating Memorable Holidays

Parkdean Resorts; Wales; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Programme

50% park discount for you

25% discount for friends and family

Team member discount 30%

Discounts on Hello Fresh and local gym

Job summary

Parkdean Resorts is seeking a Guest Experience Manager to ensure excellent guest experiences across our parks. You will maintain a customer-focused reception, oversee communications and point-of-sale materials, and drive service standards while coordinating with central support to deliver memorable holidays.

The role emphasizes hospitality, teamwork and a passion for delivering outstanding guest experiences across our 65 parks in the UK.

Responsibilities

• Ensure that holiday accommodation meets and exceeds customer expectations and actively review accommodation to feedback issues to relevant departments
• Maintain a customer-focused reception area and ensure all point of sale materials are correct, maintained and up to date
• Manage communications lines, telephones and operating hours to ensure timely handling
• Ensure that gas and electrical testing is carried out within agreed timescales
• Manage budgetary costs for holiday sales and monitor cost controls
• Collaborate with park teams and central support to uphold high standards across all areas for great customer service

Job description

Parkdean Resorts is seeking a Guest Experience Manager to ensure excellent guest experiences across our parks. You will maintain a customer-focused reception, oversee communications and point-of-sale materials, and drive service standards while coordinating with central support to deliver memorable holidays.

The role emphasizes hospitality, teamwork and a passion for delivering outstanding guest experiences across our 65 parks in the UK.