Owner & Guest Experience Ambassador

Parkdean Resorts UK Limited; Playden; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training across 66 parks

Employee Assistance Programme

50% discount for you on holidays

25% discount for friends and family

Team member discount 30% on food, etc.

Brand discounts (Hello Fresh, gyms, &c

Job summary

Parkdean Resorts seeks an Owner and Guest Experience Advisor to warmly welcome owners and guests at Camber Sands, handling check-ins, park information, and local attractions guidance. You will support requests, manage bookings and admin tasks, and help deliver memorable events for our holiday guests.

Training will be provided; the role emphasizes a friendly, proactive guest experience. Join a UK-wide park family with employee discounts and wellbeing support, and enjoy colleagues who share a

Qualifications

• No prior experience required; training will be provided.
• Greet owners and guests and provide friendly, helpful service.

Responsibilities

• Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
• Provide guests and owners with information about the park, entertainment and local attractions, in person or over the phone.
• Support and assist with owner and guest requests and feedback and resolve issues promptly.
• Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
• Assist in delivering memorable events for both owners and guests.

Skills

Customer service

Communication

Job description

Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor!

Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.

No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
• Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
• Support and assist with owner and guest requests and feedback and resolve issues promptly.
• Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
• Assist in delivering memorable events for both owners and guests.

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]