Customer Service Manager

Parkdean Resorts; Camber; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Programme

50% discount on holiday bookings

30% discount on food and drinks

Deals on meal kits and local gyms

Job summary

A leading holiday park organization in the UK is seeking an Owner and Guest Experience Manager to enhance the guest experience. This role includes leading a team to deliver exceptional customer service and address guest feedback directly. With opportunities for training and development within a supportive environment, the position ensures a fun work atmosphere while engaging with guests and owners to create unforgettable memories. Join a vibrant team dedicated to making each guest's stay enjoyable.

Qualifications

• Proven experience in customer service roles.
• Ability to lead and inspire a team.
• Strong analytical skills to improve services.

Responsibilities

• Be the voice of owners and guests, enhancing service.
• Analyze customer insights for service improvements.
• Recruit and motivate team members to maximize efficiency.
• Manage guest and owner complaints professionally.
• Control holiday sales budgets and costs.
• Plan and deliver events tailored to customers.

Skills

Customer service

Team leadership

Analytical skills

Conflict resolution

Job description

Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager.

Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.

As a key member of our front-line team, you’ll have the opportunity to make a real impact on each owner’s and guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
• Analyse customer insights to identify areas for service improvement and create exceptional experiences.
• Recruit, inspire, develop and motivate team members to maximise team efficiency.
• Be accountable and responsible for managing all guest and owner complaints.
• Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
• Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]