Guest Experience Champion - Be the Heart of the Park

Parkdean Resorts UK Limited; Newquay; Presencial; GBP 30.000 - 42.000; Jornada completa

Descripción de la vacante

Parkdean Resorts UK Limited is seeking a Guest Experience Manager to lead guest service across our UK parks. You will ensure holiday accommodation meets guest expectations, drive a welcoming reception, and coordinate with park teams to deliver memorable holidays for guests.

This role oversees timely communications, safety checks, and cost controls while partnering with central support to uphold high standards at every location.

Responsabilidades

• Ensure holiday accommodation meets and exceeds customer expectations and feed back issues to relevant departments
• Maintain a customer-focused reception area and keep all point of sale materials up to date
• Manage communications lines, telephones and operating hours to be handled promptly
• Ensure gas and electrical testing is carried out within the agreed timescale
• Manage budgetary costs for holiday sales and monitor cost controls
• Collaborate with park teams and central support to uphold high service standards across locations

Descripción del empleo

Parkdean Resorts UK Limited is seeking a Guest Experience Manager to lead guest service across our UK parks. You will ensure holiday accommodation meets guest expectations, drive a welcoming reception, and coordinate with park teams to deliver memorable holidays for guests.

This role oversees timely communications, safety checks, and cost controls while partnering with central support to uphold high standards at every location.