Overnight Operations Manager, Financial Crime Business Banking

Monzo; Greater London, Cardiff; Hybrid; GBP 47,000 - 61,000; Full time

Job summary

A leading financial technology company is seeking an Overnight Operations Manager for their Financial Crime Business Banking team. This role requires a strong leader to guide a team of investigators and managers, ensuring effective financial crime investigations and operational excellence. Ideal candidates will have experience in leading operational teams, a deep understanding of financial crime trends, and exceptional communication skills. The job offers remote work flexibility and a competitive salary ranging from £47,600 to £60,200 plus additional benefits.

Benefits

£1,000 learning budget for training

Fully remote work setup

Stock options and inclusive benefits

Qualifications

• Experience leading high-performing operational teams in financial crime or fraud.
• Ability to manage incidents and communicate across stakeholders.
• Strong understanding of financial crime trends and FinCrime regulations in the UK.

Responsibilities

• Monitor day-to-day performance and service levels of the operation.
• Ensure effective training and guidance for the team.
• Inspire leaders and support them in navigating challenges.
• Collaborate with various stakeholder teams across the business.
• Contribute to a strong control environment by minimizing breaches.

Skills

Leadership of operational teams

Incident management

Communication skills

Financial crime analysis

Coaching skills

Education

ICA Advanced Certificate or equivalent

Job description

Overnight Operations Manager, Financial Crime Business Banking

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

📍Remote in the UK | 💰 £47,600 - £60,200 + annual night allowance of £5,004 + Stock Options and Benefits

We’re looking for a high-performing, inspirational leader to join our Operations leadership team as an Overnight Financial Crime Operations Manager.

Working shifts:

• Monday 3pm - 10:30pm
• Tuesday 9pm - 5:30am
• Thursday 9pm - 5:30am
• Friday 9pm - 5:30am (Saturday finish)

About the role

As an Overnight Operations Manager you would lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities like Sign up reviews, Sanctions, High Risk account reviews, and Enhanced Due Diligence and ensuring our customers get the support they need—no matter the time of day. Our evening and night teams play a crucial role in keeping Monzo running, and you’ll be at the helm, guiding your managers and their teams to success.

You would also be directly responsible for a team of up to 6 team managers who support investigators to complete risk-based, accurate, and efficient financial crime investigations.

Key responsibilities

• Monitoring the day-to-day performance and service levels of the operation, addressing identified challenges.
• Ensuring the team is equipped with effective training and guidance.
• Inspiring leaders to get the best from their team and support them navigating challenges.
• Developing, communicating and implementing operational change.
• Collaborating with a variety of stakeholder teams across the business, including quality assurance, complaints, financial crime risk, hiring and more.
• Building and maintaining a high-performance, agile and empathetic management culture consistent with Monzo's values.
• Managing the personal and professional development of your Team Managers.
• Contributing to a strong control environment by minimizing breaches and risk events, and resolving operational incidents when they occur.

Qualifications and experience

• Experience leading high-performing operational teams in financial crime or fraud.
• Experience analysing management information and building effective response plans.
• Ability to independently manage incidents and build clear communication across stakeholders.
• Experience leading (or closely supporting) the implementation of change projects in operational teams.
• Strong understanding of current and emerging financial crime trends.
• Good understanding of FinCrime regulation in the UK.
• Excellent coaching skills, with a track record of supporting people to achieve personal development ambitions.
• Strong written and verbal communication skills.

Nice to have

An ICA Advanced Certificate in Practical Customer Due Diligence, Managing Sanctions, Anti Money Laundering, or equivalent/superior industry qualifications.

Benefits

• £1,000 learning budget each year for books, training courses and conferences.
• Fully remote work setup with Macbook and additional support for home office.
• Stock options and inclusive benefits.

Equal Opportunities

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran or disability status.