Overnight Guest Services & Security Associate

Trump Turnberry - Team; Turnberry; Presencial; GBP 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Subsidised staff accommodation

Meal on duty

Discounted room rates for staff and F&

Resumo da oferta

Turnberry, a luxury resort in Scotland, is seeking a Night Operations Associate to deliver exceptional guest service overnight while safeguarding guests, staff and property. The role combines concierge, operations and security duties within a 4 days on / 4 days off pattern, with shifts from 09:30 to 20:00.

You will welcome guests, coordinate transport, assist with luggage, monitor CCTV, conduct patrols, respond to incidents, and help with banqueting and maintenance tasks, while upholding

Qualificações

• Experience in hospitality and/or security is essential.
• SIA Door Supervisor licence or willingness to obtain.
• First Aid certification or willingness to obtain.
• Full UK Driving Licence (manual and automatic preferred).

Responsabilidades

• Greet guests and assist with arrivals, departures, and luggage.
• Provide concierge services including transport bookings and local area recommendations.
• Explain room facilities and promote hotel services.
• Handle guest requests and resolve issues promptly to ensure a high-quality experience.
• Provide in-room dining service 23:00–06:00.
• Monitor CCTV, conduct routine security patrols, and respond to alarms.
• Maintain cleanliness and presentation of public areas and hotel vehicles.
• Support banqueting and event operations, including room setup and turnover.

Conhecimentos

SIA Door Supervisor licence

First Aid

Driving Licence

Customer service

Communication

Emergency response

Team player

Calm under pressure

Independent worker

Maintenance knowledge

Luggage handling

Descrição da oferta de emprego

Turnberry, a luxury resort in Scotland, is seeking a Night Operations Associate to deliver exceptional guest service overnight while safeguarding guests, staff and property. The role combines concierge, operations and security duties within a 4 days on / 4 days off pattern, with shifts from 09:30 to 20:00.

You will welcome guests, coordinate transport, assist with luggage, monitor CCTV, conduct patrols, respond to incidents, and help with banqueting and maintenance tasks, while upholding