Night Guest Services Associate

Harri; Dundee; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Hotel discounts

Birthday leave

Parental leave

Course sponsorship

F&B discount

Referral program

Flexible working

Wagestream access

Life Insurance

Employee assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Night Team Member for an evening shift at our hotel in Dundee, Scotland. The role focuses on welcoming guests, handling late check-ins and check-outs, and ensuring a smooth night operation.

You’ll manage nightly audits, assist guests with requests, and help maintain a safe, welcoming environment until the morning team takes over. A flexible, customer‑focused, energetic attitude is essential for success.

Qualifications

• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

Responsibilities

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

Skills

Night shift

Friendly attitude

Attention to detail

Calm under pressure

Team player

Independent worker

Job description

RBH Hospitality Management is seeking a Night Team Member for an evening shift at our hotel in Dundee, Scotland. The role focuses on welcoming guests, handling late check-ins and check-outs, and ensuring a smooth night operation.

You’ll manage nightly audits, assist guests with requests, and help maintain a safe, welcoming environment until the morning team takes over. A flexible, customer‑focused, energetic attitude is essential for success.