Night Operations Manager — Guest Experience & Security

SCHLOSS Roxburghe; Kelso; On-site; GBP 28,000 - 36,000; Full time

Job summary

A luxury hotel in Scotland is seeking an experienced Night Manager to oversee night operations and ensure exceptional guest experiences. You will manage security, handle complaints, and coordinate staff activities during the night shift. The ideal candidate has supervisory experience in hospitality and excellent communication skills. This is a full-time position with a competitive salary based on experience.

Qualifications

• Minimum of 2 years’ experience in a guest-facing role desirable.
• Full, clean UK driver’s licence is essential.

Responsibilities

• Manage day-to-day operations during night shifts.
• Handle guest complaints and issues effectively.
• Conduct regular security checks of the hotel.

Skills

Excellent communication skills

Problem-solving

Attention to detail

Positive personality

Education

Supervisory or management experience

Experience in hospitality industry

Job description

A luxury hotel in Scotland is seeking an experienced Night Manager to oversee night operations and ensure exceptional guest experiences. You will manage security, handle complaints, and coordinate staff activities during the night shift. The ideal candidate has supervisory experience in hospitality and excellent communication skills. This is a full-time position with a competitive salary based on experience.