Overnight Customer Service & Facilities Assistant

Vita Student; Newcastle upon Tyne; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Perkbox

Royal London Pension

Holidays

Job summary

Vita Student in Newcastle (Westgate) is seeking an Overnight Customer Service Assistant for a permanent part-time role. The position runs 9pm–6am, with a minimum commitment of 27 hours per week and overtime opportunities.

The role focuses on delivering a personalised resident experience, reception duties, facilities maintenance and safe building operations throughout the night. The successful candidate will combine excellent customer service with hands-on facilities support, maintaining high

Qualifications

• Experience delivering exceptional customer service within hospitality, hotels, student accommodation, residential services, customer support, retail, leisure or other customer-facing environments.
• A hands-on and proactive approach to maintaining clean, safe and welcoming spaces, with strong attention to detail and presentation standards.
• Confidence using a range of digital systems, technology and software to support day-to-day operations.
• Experience working in a night shift, overnight, reception, concierge, front-of-house or guest services role would be advantageous.

Responsibilities

• Provide a warm, professional and welcoming reception experience for students, guests and visitors.
• Respond confidently to resident enquiries, offering guidance, information and practical support.
• Take ownership of challenges and concerns, delivering effective solutions with a positive and proactive approach.
• Manage and organise parcel deliveries accurately, ensuring a smooth and efficient collection experience.
• Act as the first point of contact for incidents, emergencies or welfare concerns, following procedures and escalating appropriately when required.
• Help maintain a safe, secure and welcoming atmosphere across the residence throughout the night.
• Maintain the presentation, cleanliness and upkeep of the residence to exceptional standards.
• Carry out regular cleaning and presentation checks across communal spaces, ensuring environments remain welcoming, safe and resident-ready at all times.
• Complete routine building inspections throughout each shift, identifying, reporting and addressing potential hazards where appropriate.
• Conduct comprehensive block walks every 4-6 hours, surveying all areas of the building and accurately recording observations.
• Replenish resident amenities and refreshments, including coffee beans, tea, milk and vending machine products.

Skills

Customer service

Hospitality experience

Digital systems

Night shift experience

Job description

Vita Student in Newcastle (Westgate) is seeking an Overnight Customer Service Assistant for a permanent part-time role. The position runs 9pm–6am, with a minimum commitment of 27 hours per week and overtime opportunities.

The role focuses on delivering a personalised resident experience, reception duties, facilities maintenance and safe building operations throughout the night. The successful candidate will combine excellent customer service with hands-on facilities support, maintaining high