Student Living Concierge — 24/7 Shifts

Vita Student; Leeds; On-site; GBP 28,000 - 40,000; Part time

Benefits offered by this job

Overtime opportunities

Generous benefits

Job summary

Vita Student Leeds is seeking a Customer Service Assistant to deliver a personalised, five-star resident experience across day and night shifts, including reception, parcel handling and safety checks.

The role requires a proactive, service-focused approach in a premium student living environment; overtime is available, and the position is part-time with a 25-hour minimum per week commitment.

Qualifications

• Experience in customer service within hospitality or related sectors.
• Able to maintain clean, safe and welcoming spaces.
• Comfortable using a range of digital systems to support daily operations.
• Able to handle shifting day/night duties.

Responsibilities

• Deliver a warm, professional reception and build relationships.
• Respond to enquiries with proactive, solutions-focused approach.
• Conduct building inspections and report maintenance issues.
• Manage parcel deliveries and resident amenities.
• Act as first point of contact for incidents and welfare concerns.

Skills

Customer service

Hospitality

Communication

Night shift experience

Digital systems

Tools

Digital systems

Job description

Vita Student Leeds is seeking a Customer Service Assistant to deliver a personalised, five-star resident experience across day and night shifts, including reception, parcel handling and safety checks.

The role requires a proactive, service-focused approach in a premium student living environment; overtime is available, and the position is part-time with a 25-hour minimum per week commitment.