Overnight Front Desk Agent – Luxury Hotel

Starhotels; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Pension plan

Medicash

Staff meals during shift

Refer-a-friend £750 bonus

Colleague discount

Job summary

The Franklin London, part of Starhotels Collezione, is seeking a Night Receptionist to join our Front Office team. The role delivers a warm, professional welcome to guests during overnight hours, assists with late check-ins/early check-outs, handles inquiries, and ensures secure night operations with high service standards.

You will maintain product knowledge, manage reservations, perform night audits, and work closely with colleagues across departments to ensure a seamless guest experience in a

Qualifications

• Previous experience in a similar luxury hotel role.
• Excellent communication and interpersonal skills.
• Confident, energetic team player who thrives in a fast-paced environment.
• Strong attention to detail and problem-solving.
• Ability to work independently during overnight shifts and complete night audits.
• Genuine passion for delivering exceptional service and hospitality.

Responsibilities

• Deliver a warm, professional welcome to guests during overnight hours.
• Assist with late check-ins and early check-outs and handle guest enquiries.
• Ensure the smooth and secure operation of the Front Office during the night.
• Maintain a high level of product knowledge and manage reservations efficiently.
• Complete night audit procedures and ensure front office processes meet standards.
• Collaborate with colleagues across departments to support hotel success.

Job description

The Franklin London, part of Starhotels Collezione, is seeking a Night Receptionist to join our Front Office team. The role delivers a warm, professional welcome to guests during overnight hours, assists with late check-ins/early check-outs, handles inquiries, and ensures secure night operations with high service standards.

You will maintain product knowledge, manage reservations, perform night audits, and work closely with colleagues across departments to ensure a seamless guest experience in a