Night Receptionist

Starhotels; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Pension plan

Medicash

Staff meals during shift

Refer-a-friend £750 bonus

Colleague discount

Job summary

The Franklin London, part of Starhotels Collezione, is seeking a Night Receptionist to join our Front Office team. The role delivers a warm, professional welcome to guests during overnight hours, assists with late check-ins/early check-outs, handles inquiries, and ensures secure night operations with high service standards.

You will maintain product knowledge, manage reservations, perform night audits, and work closely with colleagues across departments to ensure a seamless guest experience in a

Qualifications

• Previous experience in a similar luxury hotel role.
• Excellent communication and interpersonal skills.
• Confident, energetic team player who thrives in a fast-paced environment.
• Strong attention to detail and problem-solving.
• Ability to work independently during overnight shifts and complete night audits.
• Genuine passion for delivering exceptional service and hospitality.

Responsibilities

• Deliver a warm, professional welcome to guests during overnight hours.
• Assist with late check-ins and early check-outs and handle guest enquiries.
• Ensure the smooth and secure operation of the Front Office during the night.
• Maintain a high level of product knowledge and manage reservations efficiently.
• Complete night audit procedures and ensure front office processes meet standards.
• Collaborate with colleagues across departments to support hotel success.

Job description

We are looking for a Night Receptionist to join our Front Office team at The Franklin London.

Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.

What is in it for you?

We value our colleagues and offer great benefits, including:

Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.

• 28 days holiday inclusive of bank holidays, increasing with the length of service.
• Pension scheme and Medicash plans.
• Great food and drink provided during your shift.
• Great incentives, including a refer-a-friend bonus (up to £750).
• Colleague discount to all the Starhotels Collezione properties around the world.

You will work with brilliant colleagues across the hotel, ensuring we are one team delivering a seamless and memorable guest experience.

The Role

The Night Receptionist plays a crucial part in our success.

As a Night Receptionist, you will be responsible for delivering a warm, professional, and personalized welcome to our guests during overnight hours. You will assist with late check-ins and early check-outs, handle guest enquiries, and ensure the smooth and secure operation of the Front Office throughout the night, creating a seamless and memorable guest experience.

You will be responsible for maintaining a high level of product knowledge, managing reservations and guest requests efficiently, completing night audit procedures, and ensuring all front office processes are carried out in line with our standards.

As part of the operational team, you will collaborate closely with colleagues across departments to ensure the overall success of Starhotels UK.

Key Requirements

• Previous experience in a similar role within a luxury hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• A confident, energetic, and passionate team player who thrives in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently during overnight shifts and handle night audit procedures.
• A genuine passion for delivering exceptional service and hospitality.

Why Us?

Join us at The Franklin, an extraordinary luxury hotel in the heart of London. Situated in the prestigious Knightsbridge area, The Franklin offers a perfect blend of Italian elegance and British charm, with exceptional service at its core. With world-class amenities and a refined atmosphere, The Franklin promises a truly unique and intimate experience.

The hotel is a proud member of Starhotels Collezione—the group’s prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.

To find out more about us, check out our Instagram accounts: @starhotels and @Thefranklinlondon

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must be eligible to work in the UK.