Boutique Hotel Night Front Desk Specialist

MCR Property Group; Greater London; On-site; GBP 18,000 - 19,000; Full time

Job summary

MCR Property Group is seeking a reliable Night Receptionist for our 38-room boutique hotel in Kensington, London. The role includes welcoming guests, handling check-ins/outs, and responding to inquiries during the night shift.

You will manage reservations, perform night audits, and assist with basic end-of-day procedures to ensure guest safety and a smooth handover to the morning team. Previous hotel reception or night audit experience is desirable, but training can be provided for the right

Qualifications

• Previous hotel/reception experience is desirable
• Good customer service and communication skills
• Ability to work independently during overnight hours
• Reliable, responsible and well-presented
• Good attention to detail

Responsibilities

• Welcoming and assisting guests during the night
• Completing check-ins and check-outs
• Handling guest enquiries and requests professionally
• Answering telephone calls and emails
• Managing reservations and updating the hotel system
• Carrying out night audit and basic end-of-day procedures
• Monitoring the hotel and ensuring the security of guests and the property
• Dealing calmly and appropriately with any overnight issues or emergencies
• Completing basic paperwork and handover for the morning team

Job description

MCR Property Group is seeking a reliable Night Receptionist for our 38-room boutique hotel in Kensington, London. The role includes welcoming guests, handling check-ins/outs, and responding to inquiries during the night shift.

You will manage reservations, perform night audits, and assist with basic end-of-day procedures to ensure guest safety and a smooth handover to the morning team. Previous hotel reception or night audit experience is desirable, but training can be provided for the right