Reception Supervisor

Starhotels; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

28 days holiday & bank holidays

Pension scheme

Simply Health plans

Free meals on shift

Refer-a-friend bonus up to £750

Colleague discount across Starhotels •

Job summary

The Franklin Hotel in London is seeking a Reception Supervisor to lead the Front Office team, delivering a highly efficient and personalised guest experience from arrival through departure.

You will train and support colleagues, ensure service standards, health and safety compliance, and collaborate with other departments to drive success at this luxury Knightsbridge property.

Qualifications

• Excellent verbal and written communication skills.
• Creative thinker with can-do attitude and meticulous attention to detail.
• Strong organisational skills to manage multiple tasks under pressure.
• Genuine passion for delivering exceptional service and hospitality.
• Proficiency in hotel systems (PMS) and strong administrative skills.
• Experience in a similar luxury hotel operation.

Responsibilities

• Assist Front Office in providing efficient, smooth, and personalised service in line with standards.
• Motivate, guide, and train the Front Office team on product knowledge, guest relations and service standards.
• Ensure full compliance with health and safety procedures and maintain seamless inter-department communication.

Skills

Verbal & written communication

Organisational skills

Customer service mindset

PMS proficiency

Attention to detail

People leadership

Tools

PMS software

Job description

We are looking for aReception Supervisorto join our Front Office team at The Franklin Hotel.

Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.

What is in it for you?

We value our colleagues and offer great benefits, including:

• Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
• 28 days holiday inclusive of bank holidays, increasing with the length of service.
• Pension scheme and Simply Health plans.
• Great food and drink provided during your shift.
• Great incentives, including a refer-a-friend bonus( up to £750)
• Colleague discount to all the StarhotelsCollezionearound the world.

You will work with brilliant colleagues across the Hotel, ensuring we areone teamdelivering a seamless and memorable guest experience.

The Reception Supervisor plays a crucial part in our success.

As Reception Supervisor, you will assist the Front Office team in providing a highly efficient, smooth, and personalized service in line with our standards, always keeping the flawless guest experience in mind. You will motivate and guide the team to create memorable and exciting experiences for every guest from the moment they arrive.

You will be responsible for the training, development, and support of the Front Office team in terms of product knowledge, guest relations, and service standards, as well as ensuring full compliance with health and safety procedures.

As an operational leader, you will work collaboratively with the rest of the departments to ensure the overall success of the hotel and maintain seamless communication across all areas.

Key Requirements:

• Experience in a similar role within a luxury hotel operation.
• Excellent verbal and written communication skills and the ability to build rapport with people easily.
• A creative thinker with a can-do attitude and meticulous attention to detail.
• Strong organisational skills with the ability to manage multiple tasks under pressure.
• A genuine passion for delivering exceptional service and hospitality.
• Proficiency in hotel systems (PMS) and strong administrative skills.

Why Us?

Join us at The Franklin, an extraordinary luxury hotel in the heart of London. Situated in the prestigious Knightsbridge area, The Franklin offers a perfect blend of Italian elegance and British charm, with exceptional service at its core. With world-class amenities and a refined atmosphere, The Franklin promises a truly unique and intimate experience.

The hotel is a proud member of Starhotels Collezione - the group's prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.

To find out more about us, check out our Instagram accounts: @starhotels and @Thefranklinlondon

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must be eligible to work in the UK.