Overnight Customer Experience Assistant | 27h/Week

Vita Student; Glasgow; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Holidays pro-rated

Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Job summary

Vita Student in Glasgow is seeking an Overnight Customer Service Assistant to deliver a personalised resident experience during night hours. The role combines customer service, reception, and facilities support to maintain a safe, welcoming environment for a diverse student community.

The position offers a permanent part-time contract with an hourly rate of £13.45 and overnight shifts Sunday to Tuesday, 9pm–6am, with overtime opportunities to support coverage.

Qualifications

• Experience delivering customer service in hospitality or accommodation settings.
• Hands-on approach to maintaining clean, safe spaces.
• Ability to use digital systems to support operations.
• Willingness to work night shifts and weekends.

Responsibilities

• Provide warm, professional reception for students and visitors.
• Respond to resident enquiries with guidance and practical support.
• Manage and track parcel deliveries.
• Report incidents or welfare concerns and escalate when needed.
• Keep common areas clean and presentable during overnight hours.

Skills

Customer service

Hospitality

Night shift

Communication

Tools

CRM systems

Job description

Vita Student in Glasgow is seeking an Overnight Customer Service Assistant to deliver a personalised resident experience during night hours. The role combines customer service, reception, and facilities support to maintain a safe, welcoming environment for a diverse student community.

The position offers a permanent part-time contract with an hourly rate of £13.45 and overnight shifts Sunday to Tuesday, 9pm–6am, with overtime opportunities to support coverage.