Over 55's Housing - Complex Manager

clarionhg; Norwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

Clarion Housing Group is seeking a dedicated LiveSmart Manager to support residents across Norwich and nearby schemes. You will control building access, act as the primary contact for residents, and coordinate with teams to ensure high-quality services in a safe, secure environment.

The role requires strong customer care skills, calmness under pressure, and prior facilities/building management experience within housing schemes. A UK travel component is included as part of the duties.

Qualifications

• Good customer care skills to provide a focused management service to residents.
• Excellent communication with internal teams to deliver services.
• Good IT skills on a range of systems to support housing management.
• Experience in facilities management or building management is desirable.

Responsibilities

• Manage access to the building for residents, contractors and visitors and be a key-holder for the building.
• Be the first point of contact for residents and coordinate with internal teams to deliver services.
• Be flexible, calm under pressure and able to deal with emergencies while prioritising workloads.
• Maintain experience in facilities management within housing/building schemes and use related systems.

Skills

Customer care

Communication

IT skills

Job description

Location: Norwich - Reed House - working In Aylsham and Cawston

Salary: £25,179 - £32,203 per annum

Hours: 36 hours per week

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

• Manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
• As the first point of contact for our residents, provide excellent communication and coordinate with internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
• Be flexible, calm under pressure and able to deal with emergencies; with excellent time management skills to organise and prioritise your own workload whilst delivering excellent services to our customers.
• Maintain previous experience in Facilities Management with working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

To find out more about this position, please watch the following video Introduction to the LiveSmart Manager role.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Thursday 29th October 2026 at midnight.

Applicants must be able to travel across the region as required as will be working across Aylsham and Cawston schemes.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.