Home Ownership Specialist

Clarion Housing Group; Norwich; Hybrid; GBP 33,000 - 39,000; Part time

Job summary

Clarion Housing Group is seeking a Home Ownership Specialist to join our Norwich team. In this hybrid role based at Reed House, you will manage a varied caseload of home ownership enquiries and transactions, ensuring a compliant, customer focused service while interpreting leases, legislation and policy.

You will review complex information, work with internal colleagues and external stakeholders, and contribute to continuous service improvement.

Qualifications

• Proven experience in housing or property management.
• Strong knowledge of leasehold management and relevant legislation.
• Experience reviewing and interpreting leases and policy documentation.
• Excellent customer service, written communication and stakeholder management skills.
• Ability to investigate complex or nonstandard cases and identify appropriate solutions.
• Confidence managing challenging situations professionally and sensitively.
• Proficiency in MS packages.
• Strong organisational skills with excellent attention to detail.
• Ability to manage competing priorities whilst maintaining quality, accuracy and compliance.
• Strong personal accountability and ownership of work.
• Ability to work collaboratively across teams and build effective working relationships.
• Proactive and adaptable approach with a focus on continuous improvement.

Responsibilities

• Manage a varied caseload of home ownership enquiries and transactions with a customer-focused approach.
• Ensure compliance with legislation, policy and regulatory requirements.
• Collaborate with internal teams and external stakeholders to deliver positive outcomes.

Skills

Housing management

Leasehold knowledge

Policy interpretation

Customer service

Stakeholder management

Case investigation

Communication

Attention to detail

Prioritisation

Accountability

Collaboration

Continuous improvement

Tools

MS Office

Job description

Location: Hybrid/Reed House, Norwich Salary: £33,239 - £38,514 per annum pro rata Hours: Part Time 22 per week Contract Type: Fixed Term Contract until 29th March 2027

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland. Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey. We’re seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich. As part of the team, you'll play a key role in delivering a compliant, customer focused service to our homeowners. You'll manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient and high-quality service while maintaining compliance with legislation, policy and regulatory requirements.

This is a specialist role requiring strong analytical and decision-making skills. You'll be confident reviewing complex information, interpreting leases, regulation, legislation and policy, and making balanced, evidence-based decisions. You'll also be comfortable handling sensitive or challenging enquiries, communicating decisions clearly and professionally, taking ownership of cases through to resolution.

Working collaboratively with internal colleagues and external stakeholders, you'll help deliver positive outcomes for customers while contributing to the continuous improvement of our services and processes.

We're looking for someone with experience in home ownership and leasehold management including knowledge of Section 20 consultations, home owner permissions, managing solicitors enquiries and lease extensions. Awareness and experience of Right to Acquire and Right to Buy is also desirable. You’ll be experienced in case management, housing or property management and can work independently, manage competing priorities and maintain a high level of accuracy and attention to detail.

Experience using Microsoft Office packages is essential.

Key requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Experience reviewing and interpreting leases and policy documentation
• Excellent customer service, written communication and stakeholder management skills
• Ability to investigate complex or nonstandard cases and identify appropriate solutions
• Confidence managing challenging situations professionally and sensitively
• Proficiency in MS packages
• Strong organisational skills with excellent attention to detail
• Ability to manage competing priorities whilst maintaining quality, accuracy and compliance
• Strong personal accountability and ownership of work
• Ability to work collaboratively across teams and build effective working relationships
• Proactive and adaptable approach with a focus on continuous improvement

This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Thursday 29th October 2026 at midnight.

Interviews will be held week commencing w/c 9th November 2026.

We do not use AI as part of our shortlisting process. All applications are reviewed by the hiring manager and a second colleague to ensure each application is considered fairly and carefully. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

This role is working 22 hours per week. We’re happy to discuss flexible working arrangements; however, Friday must be a regular working day. This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period of which can be between 8-12 weeks, then 1-2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Web: www.clarionhg.com LinkedIn: www.linkedin.com

Diversity and Inclusion

Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.