Resident Services & Facilities Manager, Over 55s Housing

clarionhg; Norwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

Clarion Housing Group is seeking a dedicated LiveSmart Manager to support residents across Norwich and nearby schemes. You will control building access, act as the primary contact for residents, and coordinate with teams to ensure high-quality services in a safe, secure environment.

The role requires strong customer care skills, calmness under pressure, and prior facilities/building management experience within housing schemes. A UK travel component is included as part of the duties.

Qualifications

• Good customer care skills to provide a focused management service to residents.
• Excellent communication with internal teams to deliver services.
• Good IT skills on a range of systems to support housing management.
• Experience in facilities management or building management is desirable.

Responsibilities

• Manage access to the building for residents, contractors and visitors and be a key-holder for the building.
• Be the first point of contact for residents and coordinate with internal teams to deliver services.
• Be flexible, calm under pressure and able to deal with emergencies while prioritising workloads.
• Maintain experience in facilities management within housing/building schemes and use related systems.

Skills

Customer care

Communication

IT skills

Job description

Clarion Housing Group is seeking a dedicated LiveSmart Manager to support residents across Norwich and nearby schemes. You will control building access, act as the primary contact for residents, and coordinate with teams to ensure high-quality services in a safe, secure environment.

The role requires strong customer care skills, calmness under pressure, and prior facilities/building management experience within housing schemes. A UK travel component is included as part of the duties.