Over 55's Housing - Complex Manager

clarionhg; Orpington; On-site; GBP 28,000 - 36,000; Part time

Job summary

Clarion Housing Group is seeking a part-time Facilities Coordinator to provide a focused management service to residents in our Over 55 housing schemes in Orpington. You will manage access for residents, contractors and visitors, act as key-holder, and ensure security of communal areas and facilities.

As the first point of contact, you will communicate effectively with residents and internal teams, be flexible, calm under pressure, and deliver high-quality services while coordinating workload

Qualifications

• Experience in Facilities Management or building management is preferred.
• Good IT skills across a range of systems to support operating processes.
• Working knowledge of housing schemes and residents' needs.

Responsibilities

• Manage access for residents, contractors and visitors to the buildings.
• Act as a key-holder to ensure security of communal areas and facilities.
• Be the first point of contact for residents and coordinate with internal teams to deliver services.
• Travel across the region as required.
• Split role: 20 hours at Diamond Court and 7 hours at Kemsley Court.
• Work flexibly and calmly under pressure to meet residents' needs.

Skills

Customer care

Communication skills

Time management

Calm under pressure

Team collaboration

Job description

Location

Orpington - Diamond Court and Orpington - Kemsley Court

Salary

£27,706 - £35,836 per annum pro rata

Hours

27 hours per week

Contract Type

Fixed Term Contract ending 31st May 2027

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You will be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You will preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Applicants must be able to travel across the region as required.

This is a dual role, you will be working 20 hours at Diamond Court and 7 hours at Kemsley Court

This post is subject to Basic Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

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Closing Date: Wednesday 28th October 2026 at midnight.