Over 55's Housing - Complex Manager

LGBT Jobs; Norwich; Hybrid; GBP 29.000 - 34.000; Vollzeit

Zusammenfassung

Clarion Housing Group in Norwich is seeking a facilities management professional to oversee building access and security for Over 55's housing schemes. The role involves acting as a key-holder and ensuring safe, secure communal areas, with a focus on delivering excellent resident services.

Candidates should have strong communication skills, be able to work with internal teams, stay calm under pressure, and travel across the region as required. A vehicle is required for this role.

Aufgaben

• Manage building access for residents, contractors and visitors.
• Be a key-holder to ensure security of communal areas and facilities.
• Provide focused customer care to residents of Over 55's housing schemes.
• Coordinate with internal teams to deliver services and respond to issues.
• Travel across the region and have access to a vehicle.

Jobbeschreibung

Highlighted points for this job

Location: Norwich, Reed House (Poringland and Sprowston)

Contract Type: Permanent

Responsibilities include managing building access and security for Over 55's Housing schemes

Experience in Facilities Management and housing/building management preferred

Must be able to travel across the region with access to a vehicle

• Location: Norwich - Reed House - covering Poringland and Sprowston
• Hours: 36 hours per week
• Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Applicants must be able to travel across the region as required.

Although based at Reed House, applicants will be working schemes based in Poringland and Sprowston therefore must have access to a vehicle.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Closing Date: Thursday 29th October 2026 at midnight.