Over 55's Housing - Complex Manager

Clarion Housing Group; Norwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

Clarion Housing Group in Norwich is seeking a Facilities Coordinator to provide a focused management service to residents in Over 55’s housing schemes. You will manage access to the building for residents, contractors and visitors, be a key-holder, and protect the security of communal areas and facilities.

As the first point of contact, you will use your excellent communication skills to work with internal teams, coordinate services, and respond calmly to emergencies.

Qualifications

• Must have good customer care skills.
• First point of contact for residents with strong communication.
• Preferable experience in Facilities Management.
• Working knowledge of housing/building management sector.
• Good IT skills on a range of systems.

Responsibilities

• Manage access to the building for residents, contractors and visitors.
• Act as a key-holder to ensure security of communal areas and facilities.
• Coordinate with internal teams to deliver services to residents.
• Travel across schemes in the region as required.

Skills

Customer care

Communication skills

Time management

Calm under pressure

Flexibility

Security awareness

Job description

Location: Norwich – Reed House – covering Poringland and Sprowston Salary: £25,179 - £32,203 per annum Hours: 36 hours per week Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55’s Housing schemes.

You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.

Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Thursday 29th October2026 at midnight.

Applicants must be able to travel across the region as required.

Although based at Reed House, applicants will be working schemes based in Poringland and Sprowston therefore must have access to a vehicle.

This post is subject to Basic Criminal Record Check Clearance.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

You are required to reside in England or Wales for the duration of your employment.

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives. We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes. In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.