Over 55's Housing - Complex Manager

Clarion Housing Group; Hadham Cross; On-site; GBP 25,000 - 32,000; Full time

Job summary

Clarion Housing Group is seeking a LiveSmart Manager to provide focused management services for residents in Over 55 housing schemes. You will manage access, act as a key-holder, and ensure security of communal areas while coordinating with internal teams to deliver quality services.

The role requires flexibility and strong communication under pressure. The position is permanent, 36 hours per week, with a salary of £25,179 - £32,203 per annum.

Qualifications

• Good customer care skills and excellent communication are essential.
• Ability to manage competing priorities with strong time-management.
• Comfort with using a range of IT systems to support housing/building management.

Responsibilities

• Manage access to the building for residents, contractors and visitors.
• Act as a key-holder to ensure security of communal areas and facilities.
• Collaborate with internal teams to deliver services to residents.
• Travel to cover additional schemes within the region as required.

Skills

Customer care

Communication

Time management

Problem solving

Tools

IT systems

Job description

Location: Hertfordshire – Broadfield Close Salary: £25,179 - £32,203 per annum Hours: 36 hours per week Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55’s Housing schemes. You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies.

With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.

LiveSmart Manager Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing date

Closing Date: Monday 26th October 2026 at midnight.

Applicants must be able to travel across the region as required. Although based at Broadfield Close, you will also be covering another scheme which is in walking distance from Broadfield Close. This post is subject to Basic Criminal Record Check Clearance.

Additional Information

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Web: www.clarionhg.com LinkedIn: www.linkedin.com

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.