Over 55's Housing - Complex Manager

Clarion Housing Group; Orpington; On-site; GBP 28,000 - 36,000; Part time

Job summary

Clarion Housing Group is seeking a part-time Facilities Services Coordinator to provide focused management support for residents in Over 55 housing schemes in Orpington. You will manage building access for residents, contractors and visitors, and serve as a key-holder to maintain security of communal areas and facilities.

Strong communication and IT skills are essential to collaborate with internal teams. The role is a fixed-term contract ending 31 May 2027, with 27 hours per week across two

Qualifications

• This role requires strong customer care and communication skills.
• Experience in facilities management or building operations is preferred.
• Good IT skills to operate building management systems and related software.

Responsibilities

• Manage access to the building for residents, contractors and visitors.
• Act as a key-holder to ensure security of communal areas and facilities.
• Be the first point of contact for residents and coordinate with internal teams.
• Organise workload efficiently and respond calmly under pressure.
• Travel across the region to cover Diamond Court and Kemsley Court as required.

Skills

Customer care

Communication skills

IT skills

Facilities management

Job description

Location: Orpington - Diamond Court and Orpington - Kemsley Court Salary: £27,706 - £35,836 per annum pro rata Hours: 27 hours per week Contract Type: Fixed Term Contract ending 31st May 2027

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes. You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities. As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided. You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers. You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this. This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Wednesday 28th October 2026 at midnight. Applicants must be able to travel across the region as required. This is a dual role, you will be working 20 hours at Diamond Court and 7 hours at Kemsley Court This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples' lives. We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes. In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.

To find out more about working for Clarion,