Over 55's Housing - Complex Manager

Clarion Housing Association; Greater London; Presencial; GBP 28.000 - 36.000; Tempo integral

Resumo da vaga

Clarion Housing Association in Orpington is recruiting for a facilities management role supporting residents in our Over 55s housing schemes. You will manage access, act as a key-holder, and work with internal teams to deliver services that help residents enjoy their homes and facilities.

The role requires strong customer care, excellent communication, and IT skills, with the ability to stay calm under pressure, handle emergencies, and organise your workload effectively.

Qualificações

• Must have good customer care skills.
• Excellent communication and IT skills.

Responsabilidades

• Manage access to the building for residents, contractors and visitors.
• Be a key-holder and ensure security of communal areas and facilities.
• Act as the first point of contact for residents and coordinate with internal teams.
• Organise and prioritise workload, handling emergencies calmly and professionally.
• Provide reliable facilities support across over 55s housing schemes.

Conhecimentos

Customer care

Communication

Time management

IT skills

Security procedures

Ferramentas

Facilities management

Descrição da vaga

Location: Orpington - Tidebrook Court Salary: £27,706 - £35,836 per annum pro rata Hours: 36 hours per week Contract Type: Fixed Term Contract until 1st April 2027

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -

Closing Date: Wednesday 18th November 2026 at midnight.

Applicants must be able to travel across the region as required.

Although based at Tidebrook Court, applicants will cover other schemes in the area.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.