Over 55's Housing - Complex Manager

Clarion Housing Association; Borehamwood; On-site; GBP 25,000 - 32,000; Part time

Job summary

Clarion Housing Association seeks an organised part-time role at Organ Hall, Borehamwood. The post supports residents of Over 55s housing schemes, managing building access and security as a key-holder while coordinating with internal teams to deliver services and maintain safety.

Excellent communication and time management are essential. The role requires flexibility and composure under pressure, with IT skills to support housing management tasks across schemes in the region.

Qualifications

• Excellent customer care and communication skills.
• Ability to manage access to a building for residents, contractors and visitors.
• Strong time management skills and the ability to prioritise workload.

Responsibilities

• Manage access to the building for residents, contractors and visitors.
• Act as a key-holder ensuring security of communal areas and facilities.
• Be the first point of contact for residents and work with internal teams to deliver services.
• Stay flexible, calm under pressure and respond to emergencies.
• Use IT systems to support housing/building management tasks.

Skills

Customer care

Communication

Time management

Flexibility

Calm under pressure

IT skills

Tools

Facilities management software

Building access systems

Job description

Location: Borehamwood - Organ Hall

Salary: £25,179 - £32,203 per annum pro rata (£13,853)

Hours: 18 hours per week - Monday and Tuesday and Wednesdays

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you'll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You'll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

If this sounds like an opportunity for you then please review the full role profile before applying - LiveSmart Manager

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle

Closing Date: Thursday 19th November 2026 at midnight.

Applicants must be able to travel across the region as required.

Although based at Organ Hall, applicants may need to cover other schemes in the area.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.