Community Advice Service Manager

Citizens Advice Ltd; Chipping Barnet; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

Citizens Advice Ltd is seeking a dynamic Community Advice Service Manager to lead the day-to-day delivery of our advice services, coordinating staff and volunteers and ensuring reporting compliance.

You will work with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly, including structured training for volunteers across service areas.

Formación

• Experience leading staff and volunteers.
• Ability to secure funding/continuation of funding.
• Strong communication and training development skills.

Responsabilidades

• Lead the day-to-day delivery of our advice services.
• Oversee staff and volunteers in the Community Advice Service.
• Ensure compliance with reporting requirements.
• Secure continuation funding with Senior Leadership Team.
• Deploy volunteers across advice service areas and implement training pathways.

Conocimientos

People management

Volunteer management

Communication

Training coordination

Compliance

Descripción del empleo

We are seeking a dynamic and compassionate Community Advice Service Manager to lead the day-to-day delivery of our advice services. This pivotal role will oversee staff and volunteers working in the Community Advice Service and ensure compliance with reporting requirements. You will work closely with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly.

A key focus of the role is deployment of volunteers across advice service areas. You will champion effective communication, foster a supportive environment, and facilitate structured training pathways to ensure volunteers thrive in the Community Advice Service.