Advice Service Manager

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Nottingham; On-site; GBP 23,000 - 36,000; Full time

Job summary

Citizens Advice Nottinghamshire Central and South is seeking an Advice Service Manager to lead and support staff and volunteers delivering a range of projects. You will maintain high-quality standards and drive the ongoing development of our services from the Nottingham office.

The role involves occasional travel across the CANCAS districts for supervisory cover and meetings, with 30 hours per week on a permanent basis.

Qualifications

• At least 2 years of management or supervisory experience.
• Experience using a variety of IT packages in the workplace.
• Ability to plan, prioritise and manage workload under pressure.
• Proven ability to supervise and maintain casework systems and procedures.
• Ability to work positively in a team environment.

Responsibilities

• Lead and support staff and volunteers delivering a range of projects.
• Maintain high-quality standards and support the development of services.
• Based in the Nottingham office with occasional travel across the CANCAS districts for supervisory cover and meetings.

Skills

Management experience

IT skills

Workload planning

Team supervision

Quality standards

Tools

Microsoft Office

Job description

Advice Service Manager

Apply before 11.59pm on 12 October 2026.

Job summary

• Salary £22,776 to £28,681
• Location Nottingham City
• Workplace Office based
• Contract Permanent
• Hours per week 30

About the role

Advice Service Manager

Permanent

30 hours per week

£28,091 to £35,374 PA pro rata, depending on experience, plus pension contribution

Based in Nottingham

We are seeking an advice service manager to lead and support staff and volunteers delivering a range of impactful projects. You will be passionate about maintaining high-quality standards and supporting the continued development of our services. As part of a forward-thinking and innovative management team, you will primarily be based in our Nottingham office. The role will require occasional travel across the CANCAS districts to provide supervisory cover and participate in meetings.

We are looking for candidates to be able to demonstrate the following knowledge and skills:

• -At least 2 years of management/supervisory experience
• -Experience in using a variety of IT packages in the workplace
• -Ability to plan, prioritise and manage their workload in a pressured environment
• -Proven ability to supervise and monitor work to agreed quality standards and to maintain casework systems and procedures.
• -Ability to work positively in a team environment.

Closing date: Monday 12th October (Please note this vacancy may close early if enough suitable candidates apply)

Interview Date: To be confirmed

Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. Please note that we do not apply for work permits or working visas.

Registered Charity No. 1077828

No Agencies