Outpatients Senior Call Handler/Administration Assistant

Gap Personnel; United Kingdom; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency is looking for Outpatients Senior Call Handlers/Administration Assistants to support NHS operations during winter pressures. You will coordinate appointments, ensure timely patient information delivery, and manage data accurately. The ideal candidate possesses strong verbal communication, customer care skills, and the ability to prioritize workload effectively. This role offers a temporary contract with flexible working hours and competitive pay rates across various UK locations.

Qualifications

• Ability to input data in a timely and accurate manner.
• Excellent verbal communication skills.
• Flexibility and adaptability to deal with change.

Responsibilities

• Ensure patients receive appointments in a timely manner.
• Provide a customer-focused booking service.
• Maintain relevant filing systems.

Skills

Data input accuracy

Workload prioritization

Initiative

Verbal communication

Customer care

Medical terminology knowledge

Keyboard skills

Inter-personnel skills

Organizational skills

Flexibility

Job description

Urgent NHS Admin & Clerical Roles – Temporary Support for Winter Pressures

We're Hiring -Outpatients Senior Call Handler/Administration Assistant (Band 3)

Job Purpose

Start Date: 5th January 2026
Pay Rate: £12.21 per hour
Hours: Monday to Friday, 8:00 AM – 5:00 PM
Contract: Temporary

Locations: PE21 9QS, LN2 5QY, NG31 8DG

Responsibilities

• To ensure patients receive Outpatient, Routine, Urgent, Suspected Cancer and MDT appointments in a timely manner through tracking patients along their pathway, co-ordinating hospital appointments in line with the booking requirements of the Trust.
• To ensure patients receive all relevant information in a timely accurate and effective way.
• To ensure all data relating to patients is captured in a timely and accurate manner.
• To provide a customer focused booking service.
• To provide reception services to relevant areas in a professional, understanding and courteous manner.
• To use Trust information systems for the recording and reporting of clinical and performance data in accordance with the Trusts IT Strategy.
• To proactively manage waiting times for individual routine and cancer patients to ensure targets are not breached by negotiating patient management arrangements with responsible staff and directly with patients themselves.
• Work to reporting deadlines and inform line managers in advance of potential problems and breaches
• To maintain relevant filing systems
• Undertake photocopying of forms, booklets and any other relevant information required to undertake duties
• To take appropriate action if office equipment fails
• To receive, sort, distribute, prioritise and action all incoming mail
• To work to departments Standard Operating Procedures (SOP’s)

Skills

• Ability to input data in a timely and accurate manner
• Ability to prioritise own workload
• To work on own initiative within agreed protocols
• Excellent verbal communication skills
• Excellent customer care skills
• Basic knowledge of medical terminology
• Basic keyboard skills Behaviour
• Excellent inter-personnel, communication and organisational skills
• Flexibility, adaptability and the ability to deal with change, to be able to cover a broad range of work.

Apply now by sending your CV to [e-mail] or call 01633 742560 for further information.