Receptionist

South Tees Hospitals NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 26,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a Receptionist to deliver a high quality front desk service for patients attending outpatient clinics. You will greet patients, handle inquiries, and manage the appointments system using CaMIS in a fast-paced NHS environment.

The ideal candidate will have strong customer care skills, good numeracy and literacy, and the ability to work as part of a busy team. Training and development are offered.

Qualifications

• GCSE Maths and English (A-C/4-9) or Functional Skills (level 2) or equivalent experience
• NVQ 2 in Business Administration or equivalent experience
• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills

Responsibilities

• Greet patients and arrange their appointments as instructed by clinical staff.
• Deal with a wide range of enquiries face-to-face and by telephone.
• Use CaMIS to obtain and update patient information.

Skills

Communication skills

Interpersonal skills

Clerical processes

Word processing

Education

GCSE Maths & English (A-C/4-9) or Functional Skills Level 2

NVQ 2 in Business Administration

Tools

Office Suite

Outlook

Word

Excel

PowerPoint

Email

Internet

Job description

South Tees Hospitals NHS Foundation Trust

Receptionist

The closing date is 19 November 2026

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Main duties of the job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

About us

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills.

• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

• GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2) or equivalent experience
• NVQ 2 in Business Administration or equivalent experience

Knowledge and Skills

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills

Experience

• Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust