Outpatients Receptionist - Patient Care & Front Desk Admin

Southend University Hospital NHS Trust; Chelmsford; Presencial; GBP 21.000 - 27.000; Tempo integral

Resumo da vaga

Mid and South Essex NHS Foundation Trust welcomes applications for an Outpatients Receptionist. You will be the friendly first point of contact in the outpatient area, greeting patients, answering calls, booking appointments, and ensuring information is entered accurately in systems.

This busy role requires teamwork, attention to detail, and a commitment to professional patient care. You will handle enquiries, relay messages promptly, manage complaints when necessary, and contribute to a

Responsabilidades

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Work in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
• Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
• Deal with patient complaints / challenging conversations when necessary.

Descrição da vaga

Mid and South Essex NHS Foundation Trust welcomes applications for an Outpatients Receptionist. You will be the friendly first point of contact in the outpatient area, greeting patients, answering calls, booking appointments, and ensuring information is entered accurately in systems.

This busy role requires teamwork, attention to detail, and a commitment to professional patient care. You will handle enquiries, relay messages promptly, manage complaints when necessary, and contribute to a