Outpatients Receptionist | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK healthcare institution in Cambridge is seeking multiple receptionists to provide professional administrative support. With roles available for full-time and part-time work, candidates should exhibit strong customer service and administrative skills to assist patients and relatives effectively. The institution champions an inclusive work environment and offers multiple benefits.

Benefits

On-site leisure facilities

Reduced-cost bus travel

Flexible working arrangements

Free Park and Ride services

Staff break spaces

Qualifications

• Experience in a reception or administrative role is desirable.
• Ability to use hospital information systems, particularly EPIC.
• Flexible approach to work hours.

Responsibilities

• Provide a friendly and helpful front of house reception service.
• Check in patients in a timely manner.
• Maintain the outpatient clinic area efficiently.
• Provide general administrative support.

Skills

Customer service

Communication skills

Administrative skills

Job description

To deliver and maintain a professional reception/administration service to the Outpatient Department and to all users including patients, relatives and colleagues.

Positions

• 2 full time permanent roles working 08:30‑17:00 Monday to Friday.
• 1 part time post working 08:30‑17:00 with the non‑working day to be discussed.
• 1 six‑month secondment opportunity.

Key Responsibilities

• Provide a friendly and helpful front of house reception service by greeting and assisting patients, relatives and staff, responding to queries and referring to other members of staff where appropriate.
• Ensure patients are checked in in a timely manner, whilst completing all mandatory fields and updating EPIC accurately with the use of a Smart Card.
• Ensure the active and effective use of the electronic EPIC hospital system, following the operational procedures laid down by the department.
• Input information on Trust systems, ensuring actions are undertaken in ‘real time’ and all post‑clinic administration is completed within 24 hours.
• Ensure the outpatient clinic area presents a clean, tidy, efficient and professional image at all times.
• Provide a high standard of general administrative support within outpatient clinics including centralised clinics not within Outpatients.
• Responsible for checking and updating patient information screens with accurate delay detail.
• Send relevant information in response to requests or queries received, in a prompt and timely manner, ensuring to update and maintain system records accordingly.
• Maintain the required levels of stationery for the outpatient clinic.
• Work flexibly to provide cover for colleagues across the outpatient department as required.
• Fully engage in departmental meetings/briefing, ensuring to provide relevant feedback to team members.

About CUH

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commission, CUH’s values – Together, Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Visas & Sponsorship

As per Home Office guidelines, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have:

• applied for a Graduate visa;
• or you have successfully completed your course and applied for a Graduate visa before the anticipated start date of your employment;
• or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.

Internal applicants on permanent contracts can apply for this post as a secondment. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed‑term contract you are able to apply for this as a fixed‑term position.

This vacancy will close at midnight on 10th November 2025. Interviews are due to be held on 18th November 2025.

Benefits to You

At Cambridge University Hospitals we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits.

• On‑site leisure facilities, shopping concourse and day nurseries.
• Reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site.
• Free Park and Ride bus journeys between Babraham Road and Trumpington sites, and the route to and from Cambridge train station and our hospitals.
• Subsidised cost of parking on site for eligible staff.
• Hot food available 24/7 on CUH campus, available at a reduced cost for colleagues.
• Staff pod break spaces at the Deakin Centre – a purpose‑created colleague‑only café with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
• Flexible arrangements may include part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

For further information, please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. This advert closes on Monday 10 Nov 2025.