Outpatient Receptionist & Patient Concierge

Salisbury Nhs Foundation Trust; Southampton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Salisbury NHS Foundation Trust is seeking a friendly and flexible receptionist to join our centralised reception team across outpatient areas in the Surgical Division. You will be the first contact for patients, answer calls, support bookings, and help ensure a positive patient journey.

Prepare notes and update records to help clinics run smoothly. Flexibility to work across areas, strong communication, and customer service are essential.

Qualifications

• Previous receptionist or customer-facing experience is essential.
• Healthcare experience is desirable.
• Excellent communication and customer service skills.
• Flexible and able to work across reception areas.

Responsibilities

• Greet and assist patients at outpatient reception.
• Answer telephone enquiries and support outpatient bookings.
• Prepare patient notes and update records after appointments.
• Support the smooth running of clinics and inform patients of clinic arrangements.
• Ensure accurate bookings and information sharing.

Skills

Excellent communication

Customer service

Teamwork

Tools

Booking system

Record updating

Job description

Salisbury NHS Foundation Trust is seeking a friendly and flexible receptionist to join our centralised reception team across outpatient areas in the Surgical Division. You will be the first contact for patients, answer calls, support bookings, and help ensure a positive patient journey.

Prepare notes and update records to help clinics run smoothly. Flexibility to work across areas, strong communication, and customer service are essential.