NHS Administrative & Receptionist – Band 2 (Flexible Hours)

United Lincolnshire Teaching Hospitals NHS Trust; Lincoln; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

NHS Pension

Annual leave 27–33 days

Job summary

United Lincolnshire Teaching Hospitals NHS Trust in Lincoln is seeking an Administrative/Clerical Receptionist (Band 2) to provide frontline reception and clerical support across therapy services. The role involves organising appointments, handling enquiries, and maintaining patient information with care and accuracy.

The post is based at Lincoln County Hospital, full-time (37.5 hours per week). The organisation offers flexible working options where possible and a strong commitment to staff

Qualifications

• GCSE Grade C or above in English and Maths or equivalent qualification/experience or NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification).
• CLAIT or European Computer Driving Licence or equivalent.
• Experience of working in a customer care or office environment.
• Knowledge or experience of NHS working.
• Ability to prioritise and organise own workload.
• Good written and verbal communication skills.
• Be accurate and pay attention to detail.
• Awareness and Knowledge of the dignity in care agenda.

Responsibilities

• To ensure patients receive appointments within the local and national targets set.
• To ensure patients and staff receive all relevant information in a timely, accurate and effective way.
• To ensure all data relating to patients is captured in a timely and accurate manner. To provide a customer focused booking service.
• To provide reception services, to relevant areas in a professional, understanding and courteous manner.
• To follow agreed procedures and protocols.

Skills

Customer care

Communication

Organisation

Attention to detail

Education

GCSE English and Maths at grade C or equivalent

CLAIT / EC Computer Driving Licence

Job description

United Lincolnshire Teaching Hospitals NHS Trust in Lincoln is seeking an Administrative/Clerical Receptionist (Band 2) to provide frontline reception and clerical support across therapy services. The role involves organising appointments, handling enquiries, and maintaining patient information with care and accuracy.

The post is based at Lincoln County Hospital, full-time (37.5 hours per week). The organisation offers flexible working options where possible and a strong commitment to staff