Outpatient Reception Supervisor

Tameside and Glossop Integrated Care NHS FT; Lancashire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working

27–33 days annual leave + bank holiday

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking an Outpatients Reception Supervisor (Band 4) for a 37.5 hour, permanent role. The post holder will lead the reception team, ensure a high-quality patient-facing service and manage day-to-day operations across seven days with early to late shifts.

The role requires strong computer literacy, leadership and communication skills, and a proactive approach to service delivery within outpatient services.

Qualifications

• Experience in administration or team leadership in outpatient or similar setting.
• Proficient use of patient administration systems and rostering tools.
• Able to lead a reception team and manage performance.

Responsibilities

• Day-to-day supervision and line management of the Outpatient Reception Team.
• Conducting appraisals, one-to-ones, probation reviews and performance discussions.
• Managing attendance and wellbeing processes, including return-to-work interviews.
• Supporting recruitment, induction, training and development of staff.
• Producing staff rotas using HealthRoster to ensure safe staffing levels.
• Monitoring service performance and contributing to RTT and cancer pathway targets.
• Investigating and resolving operational and staffing issues as needed.

Skills

Computer literacy

Communication skills

Organisational skills

Leadership

Tools

HealthRoster

Job description

Job Overview

Outpatients Reception Supervisor - Band 4

Outpatients Reception Supervisor - Band 4
37.5 hours - permanent
We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy Outpatient Services team in providing a professional, efficient and patient-focused reception and clerical service across the Trust.
The Outpatient Reception rota operates across seven days a week. Staff are required to work shifts between 7:00am and 8:00pm, Monday to Sunday, including Bank Holidays. The successful candidate must be able to support the flexibility of the rota and provide leadership across all reception areas to ensure service delivery is maintained.
Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures.
The successful candidate will be responsible for the day-to-day supervision and line management of the Outpatient Reception Team, ensuring that a high-quality, efficient and responsive service is delivered across the Trust seven days a week.
This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient environment whilst contributing to the delivery of high-quality patient services.

Responsibilities

• Day-to-day supervision and line management of the Outpatient Reception Team
• Conducting appraisals, one-to-ones, probation reviews and performance management discussions
• Managing attendance and wellbeing processes, including return-to-work interviews, sickness absence meetings
• Supporting recruitment, induction, training and development of staff
• Assisting with workforce planning and producing staff rotas using HealthRoster to ensure safe staffing levels and service continuity
• Monitoring service performance and supporting the delivery of RTT and cancer pathway targets
• Investigating and resolving operational and staffing issues, escalating where appropriate

The successful candidate will be flexible to provide cross-cover across the seven-day rota when required. Computer literacy is essential, together with excellent communication, organisational and leadership skills, and the ability to work effectively in a busy environment whilst maintaining high standards of patient care and customer service.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Sarah Margison Job title: Assistant Directorate Manager Email address: [e-mail] Telephone number: 01619225010
Sarena Castile 0161 922 6216