Outpatients Bookings Administrator

Nuffield Health Guildford Hospital; Hereford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Job summary

Nuffield Health Hereford Hospital is hiring a Bookings Administrator to manage outpatient referrals and appointment requests. The role focuses on accurate data handling, coordinating clinics and reports, and delivering excellent customer service in a busy hospital setting.

The successful candidate will have NVQ 2 in Business and Administration or equivalent and experience in a customer-facing environment. Join us to help build a healthier nation.

Qualifications

• NVQ level 2 in Business and Administration or equivalent required.
• Experience in a customer facing environment preferred.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics to support business needs.
• Prepare standard and ad-hoc reports for the department.
• Provide a friendly, efficient service via face-to-face, phone and email channels.

Skills

Empathy

Attention to detail

Data accuracy

Customer service

Education

NVQ level 2 in Business and Administration

Job description

Bookings Administrator Hereford Hospital | Permanent Contract | Full Time | £25,038.00 per annum 37.5 hours per week

We are looking for an Outpatient Bookings Administrator in our hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Bookings Administrator, you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and ad-hoc reports as required and required by the department
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
• To provide a friendly efficient service, which involves customer contact both face to face on the telephone and via email, and provides advice within remit of role.
• Provides friendly and efficient customer service

That’s why we’ve developed a benefits package with you in mind.

With everything from a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.

We want you to love coming to work, feeling healthy, happy and valued.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.