Bookings Administrator (Bank)

Nuffield Health; Bishop's Waltham; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Holiday pay

Pension Scheme

Discounted gym membership

Job summary

Nuffield Health is seeking a part-time Bookings Administrator at Wessex Hospital to manage a high volume of email requests from referrals to appointments and ensure service deliverables are met. NVQ level 2 in Business and Administration or equivalent is preferred along with experience in a customer-facing environment.

The role involves handling bookings, coordinating room/consultant availability, and generating routine reports while maintaining data accuracy.

Qualifications

• NVQ level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Ability to prepare standard and adhoc reports and manage bookings with accuracy.

Responsibilities

• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs
• Prepare standard and adhoc reports as required by the department
• Maintain accurate data across systems

Skills

Customer service experience

Administration experience

Data accuracy

Education

NVQ Level 2 in Business and Administration

Job description

Bookings Administrator Wessex Hospital | Administration | Bank Contract | Part Time | £13.10 per hour

Working hours between 8am – 6pm (Monday to Saturday)

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Wessex Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

Role

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Benefits

• From Holiday in line with the Working Time Directive
• Access to our Pension Scheme
• discounted gym membership at £35.00 a month

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.