Bookings Administrator (Bank)

Nuffield Health Group; Eastleigh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday in line with the Working Time

Pension Scheme

Discounted gym membership

Job summary

Nuffield Health Wessex Hospital is seeking a Bookings Administrator to manage a high volume of email referrals and appointments, ensuring service standards and customer satisfaction.

You will handle bookings and changes, coordinate room and consultant availability, prepare standard and ad hoc reports, and work on a flexible bank basis to support the department and meet business needs. We offer holiday allowance, pension scheme, and discounted gym membership.

Qualifications

• NVQ level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Ability to manage high volumes of email and data accurately.
• Attention to detail and good reporting skills.

Responsibilities

• Handle bookings, changes, and appointment scheduling.
• Coordinate room and consultant availability.
• Prepare standard and ad hoc reports.
• Ensure data accuracy using the hospital systems.
• Provide empathetic and efficient service to referrals and patients.

Skills

Customer service

Attention to detail

Data entry

Communication skills

Education

NVQ level 2 in Business and Administration

Job description

We are looking for a Bookings Administrator in our Wessex Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation. As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs, Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We want you to love coming to work, feeling healthy, happy and valued.

That's why we've developed a benefits package with you in mind.

• From Holiday in line with the Working Time Directive
• Access to our Pension Scheme
• Discounted gym membership at £35.00 a month