Outpatients Bookings Administrator

Nuffield Health Group; Hereford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Nuffield Health Hereford Hospital is seeking a proactive Bookings Administrator to manage outpatient referrals, appointments and clinic schedules. You will handle email requests, coordinate room and consultant availability, and maintain accurate data across systems.

The role requires a customer-focused approach, NVQ level 2 in Business and Administration or equivalent, and experience in a frontline environment. 37.5 hours weekly, permanent full-time contract, with a salary of £25,038 per annum.

Qualifications

• NVQ level 2 in Business and Administration or equivalent.
• Experience in a customer facing environment.
• Ability to prepare standard and ad-hoc reports as required.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Co-ordinate availability of rooms and consultants.
• Create, alter or cancel clinics to support business needs.
• Provide friendly, efficient customer service via face-to-face, telephone and email.

Skills

Empathy

Attention to detail

Customer service

Education

NVQ level 2 in Business and Administration

Job description

Bookings Administrator

Hereford Hospital | Permanent Contract | Full Time

£25,038.00 per annum

37.5 hours per week

We are looking for an Outpatient Bookings Administrator in our hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As a Bookings Administrator, you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and ad-hoc reports as required and required by the department
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs
• To handle queries within the remit of own role, escalating more complex / serious issues to senior staff where required.
• To provide a friendly efficient service, which involves customer contact both face to face on the telephone and via email, and provides advice within remit of role.
• Provides friendly and efficient customer service

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more - at Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.