Bookings Administrator (Bank)

Nuffield Health Group; Chandler's Ford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discounted gym membership

Holiday entitlement

Pension scheme

Job summary

Nuffield Health's Wessex Hospital is seeking a Part-time Bookings Administrator to manage a high volume of email referrals and appointment requests. The role supports the administration team to ensure service standards are met and patients receive smooth, timely scheduling.

You should have customer-facing experience and ideally an NVQ Level 2 in Business and Administration. Benefits include holiday, pension and a discounted gym membership, while working hours align with 8am–6pm, Monday to

Qualifications

• NVQ level 2 in Business & Administration or equivalent
• Experience in a customer facing environment
• Willingness to work in a bank contract role (ad-hoc hours)

Responsibilities

• Manage a large volume of email requests from referrals to appointments
• Ensure service deliverables are met and exceed customer expectations
• Prepare standard and ad-hoc reports for the department
• Handle appointment bookings and changes
• Coordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Skills

Empathy

Attention to detail

Customer service

Data entry

Education

NVQ Level 2 in Business & Administration

Job description

Bookings Administrator

Wessex Hospital | Administration | Bank Contract | Part Time |

£13.10 per hour Working hours between 8am - 6pm (Monday to Saturday)

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it is driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Wessex Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

It starts with you.