Outpatient Scheduler & Enquiries Specialist

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health and wellbeing programme

Career development opportunities

Job summary

Royal Surrey NHS Foundation Trust is seeking an Outpatient Booking Coordinator for a 12-month fixed-term post in the appointments centre. The role covers booking and rearranging outpatient appointments, handling enquiries, and helping meet wait-time targets across specialties.

You'll work Monday to Friday, 08:30–16:30, on site at Guildford. Applicants should have GCSEs in English and maths and NVQ 4 in business admin, or equivalent experience.

Qualifications

• GCSE English and maths, or equivalent.
• NVQ Level 4 in business administration, or equivalent knowledge and experience.
• Experience in administration and dealing with the general public.
• Experience in a busy office environment.

Responsibilities

• Book and rearrange outpatient appointments according to clinic capacity.
• Respond to enquiries from staff, referring practitioners, patients and other health service organisations.
• Use available outpatient clinic slots fully.
• Raise concerns with internal stakeholders when patients cannot be booked within a timely manner.
• Support a quality outpatient appointment service and help the Trust meet service deliverables and national targets.
• Manage and prioritise workload, including urgent queries, and work under pressure.
• Communicate with staff at all levels and liaise with outpatient reception teams and other hospital stakeholders.
• Provide a considerate service to patients and communicate with patients and carers by telephone and through the database.
• Maintain accurate records and protect patient confidentiality.
• Work at the Royal Surrey NHS Foundation Trust site in Guildford.

Skills

MS Office

Verbal communication

Written communication

Data protection

Prioritisation

Education

GCSE English & Maths

NVQ Level 4 in Business Administration

Tools

Cerner

PAS

Job description

Royal Surrey NHS Foundation Trust is seeking an Outpatient Booking Coordinator for a 12-month fixed-term post in the appointments centre. The role covers booking and rearranging outpatient appointments, handling enquiries, and helping meet wait-time targets across specialties.

You'll work Monday to Friday, 08:30–16:30, on site at Guildford. Applicants should have GCSEs in English and maths and NVQ 4 in business admin, or equivalent experience.