Outpatient Clinic Care & Scheduling Coordinator

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 31,000 - 32,000; Full time

Job summary

Outpatients Clinic Co-ordinator at Epsom and St Helier University Hospitals NHS Trust is a Band 3, full-time, permanent role in the Outpatients Department. The post holder will be part of a team greeting patients on arrival for outpatient appointments across the Trust and will handle enquiries, booking follow-ups, and directing patients to the correct departments.

You will provide an efficient reception service, offer flexible appointment options including telephone or video clinics, ensure data

Responsibilities

• Greet and welcome patients, visitors and staff in a friendly, professional and courteous manner.
• Answer telephones and manage enquiries, recording messages clearly and delivering them promptly.
• Organise a number of outpatient clinics, including Video and Telephone Clinics.
• Direct patients to appropriate departments for diagnostic tests and follow-up appointments.
• Ensure all admin processes are followed and data entry is completed daily.
• Liaise with clinicians and nurses in clinic and resolve issues as they arise.

Job description

Outpatients Clinic Co-ordinator at Epsom and St Helier University Hospitals NHS Trust is a Band 3, full-time, permanent role in the Outpatients Department. The post holder will be part of a team greeting patients on arrival for outpatient appointments across the Trust and will handle enquiries, booking follow-ups, and directing patients to the correct departments.

You will provide an efficient reception service, offer flexible appointment options including telephone or video clinics, ensure data