Outpatient Booking Coordinator

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health and wellbeing programme

Career development opportunities

Job summary

Royal Surrey NHS Foundation Trust is seeking an Outpatient Booking Coordinator for a 12-month fixed-term post in the appointments centre. The role covers booking and rearranging outpatient appointments, handling enquiries, and helping meet wait-time targets across specialties.

You'll work Monday to Friday, 08:30–16:30, on site at Guildford. Applicants should have GCSEs in English and maths and NVQ 4 in business admin, or equivalent experience.

Qualifications

• GCSE English and maths, or equivalent.
• NVQ Level 4 in business administration, or equivalent knowledge and experience.
• Experience in administration and dealing with the general public.
• Experience in a busy office environment.

Responsibilities

• Book and rearrange outpatient appointments according to clinic capacity.
• Respond to enquiries from staff, referring practitioners, patients and other health service organisations.
• Use available outpatient clinic slots fully.
• Raise concerns with internal stakeholders when patients cannot be booked within a timely manner.
• Support a quality outpatient appointment service and help the Trust meet service deliverables and national targets.
• Manage and prioritise workload, including urgent queries, and work under pressure.
• Communicate with staff at all levels and liaise with outpatient reception teams and other hospital stakeholders.
• Provide a considerate service to patients and communicate with patients and carers by telephone and through the database.
• Maintain accurate records and protect patient confidentiality.
• Work at the Royal Surrey NHS Foundation Trust site in Guildford.

Skills

MS Office

Verbal communication

Written communication

Data protection

Prioritisation

Education

GCSE English & Maths

NVQ Level 4 in Business Administration

Tools

Cerner

PAS

Job description

The Outpatient Booking Coordinator is a 12-month fixed-term post in the appointments centre at Royal Surrey NHS Foundation Trust. The role covers booking and rearranging outpatient appointments, responding to enquiries and helping the service meet clinic utilisation and waiting-time targets. It involves working with patients, carers and hospital teams across specialties, Monday to Friday between 08:30 and 16:30. Applicants need GCSE passes in English and maths and NVQ Level 4 in business administration, or equivalent knowledge and experience.

What the job involves

• Book and rearrange outpatient appointments according to clinic capacity
• Respond to enquiries from staff, referring practitioners, patients and other health service organisations
• Use available outpatient clinic slots fully
• Raise concerns with internal stakeholders when patients cannot be booked within a timely manner
• Support a quality outpatient appointment service and help the Trust meet service deliverables and national operational targets
• Manage and prioritise workload, including urgent queries, and work under pressure
• Communicate with staff at all levels and liaise with outpatient reception teams, secretaries and other hospital stakeholders
• Provide a considerate service to patients and communicate with patients and carers by telephone and through the database
• Maintain accurate records and protect patient confidentiality
• Work at the Royal Surrey NHS Foundation Trust site in Guildford

What’s required

Qualifications

• GCSE passes in English and maths, or equivalent
• NVQ Level 4 in business administration, or equivalent knowledge and experience

Experience

• Previous administration experience
• Experience dealing effectively with the general public
• Experience working in a busy office environment

Skills & knowledge

• Knowledge and experience using MS Office software
• Familiarity with the Data Protection Act and patient confidentiality
• Clear, concise verbal and written communication skills
• Ability to work calmly, logically and methodically, multitask and prioritise under pressure

Nice to have

• Experience in an appointments booking service
• Knowledge and experience of Cerner or PAS
• Knowledge of hospital clinic procedures

What’s offered

• Health and wellbeing programme
• Career development opportunities