Outpatient Receptionist — Patient Access & Admin (NHS)

Walsall Healthcare; Walsall; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

NHS Pension

Staff accommodation where available

Résumé du poste

Walsall Healthcare NHS Trust is seeking two friendly and capable Outpatients Receptionists to join our team. You will provide a professional reception and booking service for patients, update records in CareFlow, and guide patients to the correct waiting areas with courtesy.

The role requires NVQ Level 2 in Customer Service (or equivalent) and NHS patient-facing experience. The position is full-time, 37.5 hours weekly, with a salary of £25,272 per annum and NHS benefits.

Qualifications

• Good standard level of education (2 GCSEs or equivalent).
• NVQ level 2 in Customer Service (or equivalent).
• Experience in dealing with patients/general public face to face or working in a customer-focused environment.

Responsabilités

• Manage the professional, comprehensive and efficient reception and booking service for patients and department members.
• Input and update patient data in the Patient Administration System (CareFlow).
• Direct patients to appropriate waiting areas or departments in a courteous and professional manner.

Connaissances

NHS experience

Customer service

Verbal communication

Numeracy

IT skills

Keyboard skills

Attention to detail

Formation

NVQ level 2 in Customer Service

2 GCSEs or equivalent

Outils

CareFlow

MS Word

Description du poste

Walsall Healthcare NHS Trust is seeking two friendly and capable Outpatients Receptionists to join our team. You will provide a professional reception and booking service for patients, update records in CareFlow, and guide patients to the correct waiting areas with courtesy.

The role requires NVQ Level 2 in Customer Service (or equivalent) and NHS patient-facing experience. The position is full-time, 37.5 hours weekly, with a salary of £25,272 per annum and NHS benefits.