Hospital Receptionist & Patient Experience Champion

Nuffield Health; Woking; On-site; GBP 22,000 - 29,000; Full time

Job summary

Nuffield Health's Woking Hospital is hiring a Receptionist to welcome patients, answer enquiries, and book appointments. The role is full-time, 37.5 hours per week, with a salary up to £25,545 per annum depending on experience.

You’ll use strong communication and IT skills to guide patients and colleagues, ensuring the department runs smoothly. Experience in healthcare administration or on reception is preferred, but a friendly, empathetic approach and clear communication are key.

Qualifications

• Excellent communication and IT skills.
• Experience in healthcare administration or on reception.
• Able to explain information clearly and empathetically.

Responsibilities

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Skills

Communication skills

IT skills

Keyboard skills

Job description

Nuffield Health's Woking Hospital is hiring a Receptionist to welcome patients, answer enquiries, and book appointments. The role is full-time, 37.5 hours per week, with a salary up to £25,545 per annum depending on experience.

You’ll use strong communication and IT skills to guide patients and colleagues, ensuring the department runs smoothly. Experience in healthcare administration or on reception is preferred, but a friendly, empathetic approach and clear communication are key.